Came in from out of town for a friends wedding and a bunch of warning lights came on in my car while taking her to her appointments. On the way to one, I spotted this location and swung through to see if they could help. They did in a flash and with great kindness. It made everything much easier and less worriesome so I could focus on the important things 🙂 Thank you guys!! Top notch.
Honest and professional.
I had to get my brake pads replaced on my BMW. These guys did a professional job starting from the honest diagnosis, to dropping me off home to having the car ready out front when I showed up. Highly recommend them from my experience.
I just moved to Santa Cruz and was worried about finding a mechanic as good as the one I had in Oregon. I was sent here by an smog test shop because the check engine light was on and the car wouldn't pass with it on. Brought it over and they checked it for free and cleared the minor error that was making the light turn on for. Been going here ever since!
Absolutely the best mechanic EVER. Brian is the man. Honest, forthright, bright, knows BMW's in and out and a true gentleman. He is my mechanic for life. Thoughtful, thorough, precise, accurate, fair, trust worthy, generous. All that praise, is it possible? Yes. Try it. Brian will never disappoint. I took my BMW 330ci to him after the car was meticulously maintained by the dealer for more than 10 years but I let it go for almost 22k miles and just when it was dying I took it to Brian. After the service and a thorough look Brian brought it back to almost new and it works like a charm as I commute the hill and back daily. Brian, thanks for fixing my seat motor for free. thanks for renewing my oil for free. thanks for all your advice and your friendship. Honesty pays and he knows it.
I initially relied on the strong Yelp reviews in calling Hayes European to get a pre-purchase inspection on a 1973 Porsche 914. This was no easy task as I...
Just because Volkswagen is one of the most popular manufacturers doesn’t mean they don’t pay attention to the little things. With models including the Passat, Jetta and Beetle consistently among the highest selling/most popular lists with drivers each year it is clear that Volkswagen works hard to deliver economical cars without sacrificing the quality and performance they are known for.
With so many popular models it is easy to find mechanics that offer the same services for each vehicle without paying attention to manufacturer recommended maintenance plans. This can lead to countless expensive visits and further complications that can ruin the same traits you expect from your VW.
A Different Quality Of Service
At Hayes European we provide drivers with the services their Volkswagen needs to remain a reliable, comfortable vehicle for years. Our mechanics have decades of experience with the maintenance and repair needs of VWs so you can count on quality for everything from:
Brake repairs and maintenance
Check engine light diagnosis and repairs
Factory recommended services
Mileage specific maintenance
We guarantee all of our services and our work isn’t done until your car looks and feels like you expect it to.
Backed By Experience
For over two decades Hayes European has been the number one alternative to dealerships for drivers in Santa Cruz and:
Our commitment to customer service ensures that your car will always receive the high quality services and repairs it needs in addition to following any factory recommended maintenance items.
Call Hayes European today to speak with one of our mechanics about our available services or to schedule an appointment for your vehicle.
We will go the extra mile to ensure your satisfaction. Give us a call today!
This the the BEST shop I have ever been to. I initially took my (new to me) 2006 Volkswagen Jetta Turbo down there for an oil change and a general look over. This was a Saturday, BTW.
Car checked out alright, but a month or so down the road I had myself towed out of BFE on Page Mill Road neal Palo Alto because I was out of oil. Yes, they were so good and nice I had it towed THAT far.
I actually am looking forward to my car breaking down so that I can go back. They are THAT good.
Anyways, turns out that I had a busted PCV valve. They gave me a quote for the service, and asked if I had gotten a warranty for my car. I said yes, and the mechanic actually took the time to do all of the legwork for me, calling the dealer, etc. He called me to give me the diag anf the final quote but said, “you know, I can do it for you for XX (BTW, REALLY reasonable) but so-and so at the dealer wants to talk to you b/c he wants to do this (uncovered) work free of charge. So long story short, I took the path of least resistance and took the free repair, but…
Not only did they not charge me for the initial diag when I had my car towed in (plus 3 qts synthetic oil) but they wanted NOTHING for the 2nd diag — I know thats like $180 most places — and I tried to pay! They took the time to pull all of their resources/connections and didn’t expect a thing. I was shocked, pleased, and now I will be a lifelong customer of this shop. They are definitely old school, in a good modern way. Love it. Go here. 🙂
Emily K. - Volkswagon Jetta Owner and VERY HAPPY Hayes Customer!
I have owned 2 VW Jetta in the past 10 years and I have had my fair share of mechanics. I have been to the VW specialists who convince you that something is wrong with your car and they have to take everything apart to replace a $20 piece so it is going to take a week and cost an arm and a leg. I just had my first visit with Hayes European and it was probably the best experience I have had with a mechanic. I went in for a standard oil change but I wanted them to check my coolant because I suspected it might be leaking. I had heard that fixing my coolant container could cost up to $800 because you have to take everything apart and such. The guys at Hayes told me it would cost about $150! Amazing! They even let me borrow one of their cars since I had to leave my car overnight! I have found my the best mechanic ever and I would recommend them to everyone!